Client Management
A client’s trust is one of a barrister’s most valuable assets. That is why one of our key areas of focus is strengthening, leveraging and optimising existing solicitor client relationships and where possible, re-kindling previous relationships and developing warm contacts.
One of the greatest challenges for barristers continues to be meeting clients’ ever-growing needs. Changes in the way people work, particularly in the wake of the global pandemic, and changes in the way organisations operate and budgetary constraints means that clients have greater expectations and expect outcomes in less time. Client power has increased significantly, as has the degree to which they are able to dictate fees. Clients are also increasingly demanding value-for-money, are less patient for results and earning their trust is proving more difficult.
During these unprecedented times, there has also been greater reliance on online engagement. Solicitors and clients are re-thinking how to deliver their services safely and optimally and are using technology in new and different ways. This includes seeking out talent at the Bar. In response to this, we are well placed to provide valuable advice on how to respond to these changes and re-invigorate your practice to remain competitive in the current climate.
Our Client Management services aim to:
Optimise existing solicitor client relationships
Enhance solicitor client satisfaction and loyalty
Create and deliver unique value to solicitor clients
Increase brief load and attract matters of interest
Achieve continuity and consistency of briefs
Build client awareness and ensure solicitor client needs and requirements are consistently being met
Establish a culture of learning and feedback with solicitor clients
Demonstrate consistent delivery of legal service and ‘client care’
Create more transparent relationships with clients
Create a unique competitive advantage through service innovation